To the MoviePass Community,
 

We’ve been blown away with all of the excitement surrounding our new $9.95 unlimited plan. Though we anticipated a high level of interest, we received an unprecedented volume of traffic: so much so, it completely crashed our servers. Last week, MoviePass was the #1 consumer news story in the world.

To meet this demand, our production facility has rapidly increased capacity. Currently, you should expect to receive your card around September 6-10th. If you signed up Tuesday, August 15th or Wednesday, August 16th, expect it sooner. Orders are being fulfilled in the order in which they are received. We apologize for the delay. Your account will not activate until you’ve received your MoviePass card and your billing date will be adjusted accordingly.
 



E-Ticketing

In some markets, we have partners who allow for e-ticketing. You can attend those theaters now without waiting for the card. E-ticketing is voluntary and up to the theaters. Any theater that wishes can be activated with E-ticketing capability.
 


 

For your convenience, here are some resources that can help you find additional information you may need.The FAQ’s should provide answers to all of your questions and the theater map allows you to search for supported locations in your area. Our customer service team is working around the clock to respond to your additional questions. 

 

FAQ’s: https://moviepass.zendesk.com/

Theater Map: https://www.moviepass.com/

 

Thank you so much for your patience and support. We can’t wait to go to the movies with you!

 

Sincerely,

The MoviePass Team

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