MoviePass Terms and Conditions
MoviePass® makes all attempts to provide access to films in theaters nationally. However the time and locations for movies may vary depending on theater inventory, usage, and showtime availability. It is not until the User purchases a ticket at the theater, that the seat will be reserved and confirmed for the title and showtime selected. If the title and showtime the User wants to see is not available, MoviePass® will not be held responsible.
3. Your Use of Site
4. Purchases; Other Terms and Conditions
5. Accounts, Passwords and Security
7. Links to Other Sites and to the MoviePass Site
9. Limitation of Liability
12. Void Where Prohibited
14. Feedback and Information
15. Collection and Use of Personal Information
16. Collection and Use of Non-Personal Information
17. Cookies and Other Technologies
18. Disclosure to Third Parties
19. Service Providers
21. Protection of Personal Information
22. Integrity and Retention of Personal Information
23. Access to Personal Information
24. Location-Based Services
25. Third-Party Sites and Services
26. Our Commitment to Your Privacy
27. Subscription Information
28. DVD/Blu-Ray Policy
29. Defective/Damage DVD/Blu-Ray Item Return Policy
30. Non-Defective DVD/Blu-Ray Return Policies
31. Lost of Damaged DVD/Blu-Ray Shipment
32. Price Guarantee
2.1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to MoviePass, and may not be used without prior written consent from MoviePass.
3.1. You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. MoviePass reserves the right to bar any such activity.
3.2. You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any MoviePass server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.
3.3. You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of MoviePass, including any MoviePass account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
3.4. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or MoviePass’s systems or networks, or any systems or networks connected to the Site or to MoviePass. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
3.5. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to MoviePass on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
4.2. MoviePass’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.
4.3. MoviePass may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. You will be notified of any changes made to the terms of service, at which point you would have 14 days to opt-out of the service. The materials on the Site with respect to products and services may be out of date, and MoviePass makes no commitment to update the materials on the Site with respect to such products and services.
5.1. Certain features or services offered on or through the Site may require you to open an account (including setting up a password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password and card, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify MoviePass immediately of any unauthorized use of your account, password, card, or any other breach of security. You may be held liable for losses incurred by MoviePass or any other user of or visitor to the Site due to someone else using your MoviePass password, account, or card as a result of your failing to keep your account information secure and confidential.
5.2. You may not use anyone else’s MoviePass password, account, or card at any time. MoviePass cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
7.1. This Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under MoviePass’s control, and MoviePass is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
8.1. MOVIEPASS DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. MOVIEPASS CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. MOVIEPASS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOVIEPASS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY MOVIEPASS SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST MOVIEPASS FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT.
8.2. The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
8.3. MoviePass reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
9.1. Except where prohibited by law, in no event will MoviePass be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if MoviePass has been advised of the possibility of such damages.
10.1. You agree to indemnify and hold MoviePass, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against MoviePass by any third party due to or arising out of or in connection with your use of the Site.
11.1. MoviePass may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) MoviePass’s rights or property, or the rights or property of visitors to or users of the Site, including MoviePass’s members. MoviePass reserves the right at all times to disclose any information that MoviePass deems necessary to comply with any applicable law, regulation, legal process or governmental request. MoviePass may also disclose your information when MoviePass determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
11.4. You agree that MoviePass may, in its sole discretion and without prior notice, terminate your account, and thereby access to the Site, with or without cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
12.1. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the United States. MoviePass reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside the United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
14.1. Any feedback you provide at this site shall be deemed to be non-confidential. MoviePass shall be free to use such information on an unrestricted basis.
15.1. Personal information is data that can be used to uniquely identify or contact a single person.
15.3. Here are some examples of the types of personal information MoviePass may collect and how we may use it.
16.1. We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
17.4 As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.
17.5. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. MoviePass may use this information in our marketing and advertising services.
17.6. In some of our email messages, we use a “click-through URL” linked to content on the MoviePass website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
17.7. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
17.8. A unique device identification number is attached to each account. The user cannot reset this number more than twice (2) in one year.
18.1. At times MoviePass may make certain personal information available to strategic partners that work with MoviePass to provide products and services, or that help MoviePass market to customers. For example, when you purchase and activate your MoviePass account, you authorize MoviePass and its partner to exchange the information you provide during the signup process to carry out service. When you are signed up for service, your account will be governed by MoviePass and its partner's respective privacy policies.
19.1. MoviePass shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever MoviePass operates.
20.1. It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for MoviePass to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
20.2. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
21.1. MoviePass takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
21.2. MoviePass online services such as the MoviePass Site and mobile app use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
21.3. When you use some MoviePass products, services, or applications or post on a MoviePass forum or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
23.1. You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at https://www.moviepass.com/. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if MoviePass is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
24.1. To provide location-based services on MoviePass products, MoviePass and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used by MoviePass and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services.
24.2. Some location-based services offered by MoviePass, such as the “Theater Check-in” feature, require your personal information for the feature to work.
25.1. MoviePass websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third-party payment card. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
26.1 To make sure your personal information is secure, we communicate our privacy and security guidelines to MoviePass employees and strictly enforce privacy safeguards within the company.
27.1. You agree to the following by opening a MoviePass account: (1) you are legally capable of entering into a binding contract; (2) you are at least 18 years of age; and (3) you are a resident of the United States. You may sign up for MoviePass from within the United States. MoviePass will deduct the subscription dues on the same date every month, unless either party seeks to terminate the agreement. MoviePass is in a direct agreement with you, the individual, not with the theaters listed on the Site.
27.2. A valid MoviePass subscription entitles you to: (1) see one 2D film every 24 hours through MoviePass; (2) see a 2D film title one time through MoviePass; and (3) a single seat, depending on availability, for a 2D film showing open to the general public. This excludes premium showings such as: 3D films, IMAX, 4D, XD and specialty theaters. MoviePass access is available every day of the week, subject to the theater being open, inventory, and usage
You agree to choose the movie title, theater, and showtime on the day of the performance, but prior to the session's commencement time, through the MoviePass App . You also agree to only activate your MoviePass for a single ticket purchase by Theater Check-in through the Site, and use your MoviePass at a ticket kiosk at your selected theater. Your MoviePass is only available for use during the movie ticket transaction, after Theater check-in. The Theater Check-in does not serve as a confirmation; it is only once you have purchased a ticket with your MoviePass that a seat has been reserved. MoviePass does not influence what showtime or theater you select, and MoviePass is not responsible if you select the incorrect movie title, showing, or theater.
MoviePass is currently available for use only in the United States.
27.3. Your MoviePass membership will be valid from the signup date for the initial period unless terminated by you or MoviePass.
You will be billed when you sign up, but your year subscription and billing cycle does not begin until the end of the trial period. Your MoviePass will enter into a new period once the initial period is over unless terminated by you or MoviePass. Your MoviePass account must be in good standing in order for the MoviePass to be valid. MoviePass is valid for one movie theater ticket transaction every 24 hours. Each 24 hour period begins at the start of your most recently seen movie.
The free trial period will begin when you receive your card and is valid for 14 days. If you are on an alternative free trial offer, your trial will begin when you receive your card and is valid for 7 days or for the 1 movie (that must be seen within 14 days of card arrival). You will not be charged when signing up, but will be charged your monthly fee and entered into an annual contract when your trial period has expired. You must cancel your account before the expiration of your trial period to avoid these charges. This free trial offer is available to new members only and is valid once per household.
The one movie free trial offer allows users to see 1 supported movie within 14 days of the card's arrival at the specified shipping address. You will only be charged your monthly fee and entered into an annual contract when your trial period has expired. If you see only one movie and contact to cancel, you will not be charged until the 14th day after your card arrives. If you try and see a second movie on the one movie free trial, you will opt into an annual plan. You must cancel your account before the expiration of your trial period to avoid termination charges if you signed up for an annual plan. This free trial offer is available to new members only and is valid once per household.
If you are included in an alternative month to month, no contract plan, the above is not applicable. Your MoviePass membership will continue month to month unless and until you cancel or MoviePass terminates it. MoviePass will bill monthly on the same date every month, unless either party seeks to terminate the agreement. You must cancel your membership before it renews each month in order to avoid billing of the next month's membership fees to your Payment method. If you do not contact us prior to the billing date, your card will be charged and termination will occur at the end of the next billing cycle. Subscription fees may be increased by MoviePass to reflect changes in standard ticket prices, inflation, MoviePass's costs, and additional taxes and costs not imposed by MoviePass. If you wish to terminate your agreement, you must notify MoviePass at least one business day prior to your next billing date. Any changes will take place at the end of the period for which fees have been paid, and will be introduced in the next billing cycle.
27.4. To make a payment, you must provide the cardholder's name and address, the card number, the card security code, and the card expiration date. If you wish to change your payment method, you must visit the website at least one day prior to the conclusion of the billing cycle. Transactions will occur on the cardholder's bank or card statement as a payment to "MoviePass". Payments will occur on the same date every month, unless either party seeks to terminate the agreement. If you wish to terminate your agreement, you must notify MoviePass at least one business day prior to your next billing date. If you do not contact us prior to the billing date, your card will be charged and termination will occur at the end of the next billing cycle. Subscription fees may be increased by MoviePass to reflect changes in standard ticket prices, inflation, MoviePass's costs, and additional taxes and costs not imposed by MoviePass. Any changes will take place at the end of the period for which fees have been paid, and will be introduced in the next billing cycle.
27.5. MoviePass makes all attempts to provide access to 2D films in theaters nationwide, however the time and locations for 2D movies may vary based on theater inventory, usage, and showtime availability. If the 2D title and showtime you want to see is not available, MoviePass will not be held responsible. MoviePass is not responsible if the selected showing is sold out, and we recommend that you arrive to the theater early and purchase your ticket ahead of time.
27.6. You may use MoviePass to purchase a 2D movie ticket at a theater kiosk. You may not use MoviePass for unauthorized purchases or to exceed the value of a movie ticket. MoviePass allows for a single valid transaction for a movie theater ticket. You do not have the right to stop payment on any transactions made with MoviePass. MoviePass is valid through the Valid Thru date printed on the MoviePass card, except in states where prohibited by law. No reproduction will be accepted. MoviePass is non-refundable and non-transferable. If your MoviePass card is lost or stolen, please contact MoviePass Customer Support immediately. There will be a $10 replacement fee charged to the credit card on file.
27.7 MoviePass is not directly affiliated or associated with any theater chains. All references to theaters and showtimes do not imply direct or indirect affiliation. All listed theaters do not necessarily have the ability to accept MoviePass, and their listing on this site does not imply such. MoviePass makes all efforts to accurately list theaters and showtimes available to the general public, and listed theaters and showtimes may be subject to change.
27.8. You agree to respect and abide by the theater regulations set forth by the venue you have selected tickets for. MoviePass will not be held responsible for the theater's actions if the venue agreements are violated. Lost, stolen, or damaged tickets will not be replaced. If you do not hold a valid ticket, you may be required to leave the premises. You should keep your ticket stub with you at all times in order to re-enter the relevant auditorium. MoviePass is not responsible if you are excluded from viewing the film under any condition. All film showings are subject to normal restrictions. You have no preferential right of access for any showings except for special events organized for MoviePass. You are not entitled to use MoviePass in conjunction with any other promotions offered by MoviePass unless stated otherwise. MoviePass is not responsible for theater programming, cancellations, or rescheduled performances.
27.9. MoviePass may suspend the subscription and temporarily deactivate your account at any time for any reason or none whatsoever; also including but not limited to the following:
(i) You miss a payment. MoviePass will contact you by email and if payment is made on request, MoviePass will reactivate the account within 48 hours of payment. You will not be permitted to use the account until it has been reactivated.
(ii) MoviePass suspects fraud in any manner connected to entering into or performing the agreement including providing false information; or
(iii) You breach any of aspect of this agreement.
27.10. If a user violates the following, MoviePass has the right to cancel membership:
(i) Fraud (or our reasonable suspicion of fraud) in any manner connected to entering into or performing the agreement including providing any false information;
(ii) In the event of fraudulent, persistent or serious misuse of the MoviePass service;
(iii) If you miss a payment and fail to make that payment within 10 days of a request from MoviePass to make it, or if you miss more than one payment;
(iv) Material breach of the agreement by you that has not been corrected within a reasonable time. Additionally, our system records the necessary information to turn over to collection agencies. When required, MoviePass reserves the right to use a collection agency to retrieve any outstanding balances. MoviePass reserves the right to seek appropriate punitive damages.
(v) Sharing a MoviePass card with someone else.
(vi) Attempting to purchase a film other than what was reserved in the MoviePass app.
(vii) Purchasing tickets on Fandango, MovieTickets.com, or any other third-party source.
(viii) Attempting to sell purchased MoviePass tickets to other patrons.
(iv) If you use MoviePass re-loadable debit card to purchase anything other than your movie ticket.
27.11. Note; the following is only applicable to users on an annual contract, not a month-to-month contract. If an account is canceled, and you wish to rejoin MoviePass, you will need to activate a new subscription. Your original subscription terms, once canceled, will not be reactivated. New subscriptions for previously canceled users are granted at the discretion of MoviePass. If MoviePass terminates the agreement, MoviePass may keep any subscription payments that have been received. If the subscriber cancels their account before their annual contract terminates, they may be liable for cancellation charges. If a subscriber cancels within the first month and did not register with a free trial, they will be charged the difference between their first month’s subscription fee and the movies they attended. If the cost of tickets redeemed is less then the cost of subscription fees paid, they will receive a refund for the difference. Any sign up fees, membership fees, shipping and handling fees or other surcharges a subscriber pays upon signing up are non refundable and will not count towards subscription fees paid if a user cancels within their first month of service.
After the first month, the subscriber will be liable for cancellation fees based on the number of months their account has been active:
(i) If account is cancelled within months 2 or 3, cancellation fees are $75
(ii) If account is cancelled within months 4, 5 or 6, cancellation fees are $60
(iii) If account is cancelled within months 7, 8 or 9, cancellation fees are $40
(iv) If account is cancelled within months 10 or 11, cancellation fees are $20
At the end of the year the user can choose to not renew their account without any cancellation fees. If the user decides to continue their service, they would continue to be billed monthly until the user decides to cancel. At that point, the user would not be responsible for any cancellation fees.
The free trial period will begin when you receive your card and is valid for 14 days. You will not be charged when signing up, but will be charged your monthly fee and entered into an annual contract when your trial period has expired. You must cancel your account before the expiration of your trial period to avoid these charges. This free trial offer is available to new members only and is valid once per household.
(i) If account is cancelled within months 1, 2 or 3, cancellation fees are $75
(ii) If account is cancelled within months 4, 5 or 6, cancellation fees are $60
(iii) If account is cancelled within months 7, 8 or 9, cancellation fees are $40
(iv) If account is cancelled within months 10 or 11, cancellation fees are $20
27.12. To cancel, you must notify MoviePass in writing via email at firstname.lastname@example.org during business hours (Monday through Friday, 9am-5pm EST) at least one business day prior to the next billing date. Cancellations are not effective until confirmation is sent to you via email, and you are responsible for all charges until cancellation is confirmed.
27.13. Gift Subscriptions are pre-paid membership to the MoviePass service redeemable at www.moviepass.com/gifts. A person who receives and redeems a Gift Subscription to the MoviePass Service is referred to in this agreement as the "Recipient." There are no refunds or other credits issued for Gift Subscriptions, redeemed or otherwise. MoviePass is not responsible if the Gift Subscription is lost, stolen or used without permission. Gift Subscriptions are not redeemable or refundable for cash, subject to applicable law, and cannot be resold or combined with any other special or free offers, including other Gift Subscriptions and Gift Cards. Gift Subscriptions purchased at www.moviepass.com/gifts are valid for redemption only at www.moviepass.com/gifts. Gift Subscriptions and their use are subject to this agreement.
28.1. MoviePass is not obligated to accept any returns of Products submitted more than 30 days after the delivery of such Products to a Customer, including returns of Defective Products, Damaged Products, non-merchandisable Products and/or erroneously shipped Products.
29.1. In the event that an item purchased from MoviePass is defective, we will exchange the disc under the manufacturer's warranty for a copy of the same title, provided the title is still available in our regular inventory. If the title is no longer available, or has been reissued by another studio, or is no longer covered by the manufacturer's warranty, this warranty is void. 29.2. Unfortunately, certain models of DVD players are not able to play certain DVDs. MoviePass cannot be held responsible for discs that cannot be played on certain systems. However, MoviePass will exchange the incompatible title with another title provided the warranty conditions are met. Items not accepted under the terms of this warranty will be returned, freight collect, to the sender.
29.3. In order for returned Products to be eligible for credit, you agree to the following procedure:
(i) you must email email@example.com outlining the reason for the return.
(ii) If approved by MoviePass the User will be sent a Return Authorization Number (RA) for each individual package being returned. Each return will be assessed individually.
(iii) MoviePass must receive your request to return the product within thirty (30) days of the original delivery.
29.4. Returned titles must be in their original factory packaging. Please enclose the following information with each return;
29.5. When returning items to MoviePass, use a sturdy carton that will prevent damage to the disc. Do not use a Jiffy Bag, brown paper, or other soft containers. It is strongly suggested that discs be returned via the U.S. Postal Service Priority Mail, for shipping charges between $3 to no more than $10 which will be credited to your account. To save money on shipping, do not use a third party shipping or packaging service. Parcel post packages will require insurance to be purchased separately.
Send all returns to: MoviePass
670 Broadway 4th Floor New York, NY 10012
You may also contact our customer service department by visiting our help page at https://help.moviepass.com or calling 877-646-2892 if you have any other questions.
30.1. Only sealed, unopened titles will be accepted for credit, exchange, or refund within thirty (30) days of purchase. Discs must be in "like new" condition in order for us to issue credit. The disc must be with the original packaging intact and otherwise in mint, resalable condition. No credit will be issued for any returned Product not in mint, resalable condition with the original packaging intact. Any disc not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt is required.
31.1. Damaged Products are those shipped by Distributor, which are damaged during shipment to Customers to the extent that the product cannot be used for their intended purpose. Products damaged while in the care, custody, or control of you are not Damaged Products for purposes of this Agreement.
If you receive a title that has been damaged or is defective, please e-mail us at firstname.lastname@example.org or call us at 877-646-2892. We will issue an RA and e-mail you a postpaid label for return of the problem item. We will also send you a replacement via Priority Mail. We must receive the defective or damaged item within 30 days or we will charge you for the replacement.
32.1. Lost orders: If you feel that your order may have been lost in transit, please call or write us. If you have further questions, please contact a Customer Service rep for assistance with lost or damaged orders. MoviePass will use commercially reasonable efforts to package all shipments in a manner to prevent damage during shipment. Except as specifically stated here, all shipping shall be at the expense of the User. The risk of loss for products shall pass from MoviePass when the products are delivered to the carrier for shipment to the User.
32.2. MoviePass accepts paying with your credit card on file or through American Express,VISA, MasterCard, and Discover cards. If you are purchasing from MoviePass with a credit card for the first time it is our policy to contact the issuing bank to verify the billing information on the account, so please ensure that you submit the correct info. This security check occasionally causes delays depending on the accessibility of your bank, but it is necessary to minimize fraud and protect our customers. You will be contacted if there are any problems. Until an account has been established with MoviePass we will only ship to the verifiable billing or work address.
33.1. Pre-order Price Guarantee applies only to unreleased films sold by MoviePass and the price offered by MoviePass. It does not apply to other products or to films that have already been released, or to the same product sold by a different seller. Pre-order Price Guarantee applies only to qualifying films displaying the offer message on their product detail pages. Items that do not display the offer message do not qualify, regardless of the nature of the items. Pre-order price protection is automatically applied to qualifying DVDs/Blu-Rays.
If your order enters the shipping process before the release date and the MoviePass price is lowered before the end of the day of the release date, we will automatically refund your credit card for the difference between the price you were charged and the release-date price.
33.2 If you pre-order an "Upcoming" item we will ship it once the home video company has released the product. Please be aware that DVD/Blu-Ray release dates can change numerous times. We do our best to provide you with the most comprehensive and accurate information but there are times when that information is simply unknown. We will maintain all pre-orders as active and ship the item as soon as it has been released. You will not be billed for any item until it has been shipped.
33.3. MoviePass provides online stock status for all items we sell. The status represents our inventory level at the time you placed your order. From time to time an item may be "out of stock." When you order a title that is "out of stock" it is deemed to be a backorder. Our partner’s goal is to maintain significant inventory levels so that backorders do not occur but it may occasionally happen. You will not be billed for the item until it has been shipped. As orders are continuously being sent to the warehouse we are unable to guarantee cancellation at the time of your request. Shipping charges will not be refunded on returned orders that could not be cancelled.
33.4. Orders sent by our standard method, U.S. Postal Service (1st Class and/or Priority Mail) normally take 2-5 business days from the day it is shipped. MoviePass will try its best to get the DVD/Blu-Ray to your shipping location the day the DVD/Blu-Ray comes out. Due to delays and circumstances with the shipping company, MoviePass will not be responsible for a DVD/Blu-Ray arriving to the shipping address late.
33.5. MoviePass will not be held responsible for punitive, special, incidental or consequential damages to lost profits (including due to negligence) arising out of or in connection with this agreement, even if such party has notice of the possibility of such damages. In no event shall MoviePass be liable in an amount greater than the amounts actually paid by User.
The information contained in this web site is subject to change without notice.