FAQs

Users can manage their MoviePass account directly in the app. Just click into the “Account” tab on the far right of your screen. There, you can review your personal info, subscription details, your credit total, your reservation history, and the payment method on file. The "Account" page is also where you can buy more credits and view your virtual card. ​ For instructions on how to update or change your subscription plan, click here. Need to update your payment method? Open the app, head to the Account tab, and select Payment Methods.

You can upgrade or downgrade your subscription plan at any time directly in the app. Simply click into the “Account” tab and select “Subscription”. Once you select “Change Plan”, you’ll see a menu of all the available plans in your area. If you’re upgrading your plan, you’ll pay the difference now and receive your credits immediately. If you’re downgrading your plan, you’ll start paying the new plan price and receive your credits on your next billing cycle. So long as your payment info is up to date, you can upgrade or downgrade your plan as needed!

Can I pause my account? Yes. As long as your account is in good standing you can pause your account. How do I pause my account? Simply click on the “account” icon on the app (lower right corner), click on “subscriptions” and then click “pause”. How long will my account be paused? Your account will initially be set to pause for two months. If you would like to stop the pause sooner, just go to “account” icon on the app (lower right corner), click on “subscriptions” and then click “unpause”. Can I pause my account for as long as I want? No, your account will be paused for two months. You can unpause your account whenever you like. How can I unpause my account before two months? In order to unpause, go to “account” icon on the app (lower right corner), click on “subscriptions” and then click “unpause”. How often can I pause my account? You can pause your account two times per year. Can I pause my account consecutively? No. After a two month pause, a member must pay for a month before pausing again. What happens to my credits while my account is paused? Nothing. Your credits balance will remain the same during the time your account is paused. Can I buy credits while my account is paused? Yes. Simply click on the “account” icon on the app (lower right corner), click on “credits” and then click on the credit package you would like. Will I be notified before the pause period ends? Yes. You will receive an email 2 days before your account will be re-activated. Can I use my credits while my account is paused? Absolutely! You can continue to use your MoviePass credits while your subscription is paused.

You can cancel your subscription at any time – no strings attached. Just go to the “Account” tab in the app, select “Subscription”, and click “Cancel Subscription”. Your subscription will be canceled, but you’ll still have credits available to use until the end of your next billing cycle at which point those credits will expire. For example, if you cancel your subscription on the 5th with 30 credits in your account and your subscription renews on the 19th, you'll have until the 18th to use your remaining credits before they expire. ​ You can restart your subscription at any time by logging into the app and selecting the "Join" button in the top right hand corner of your home screen.