FAQs

What are credits? Credits are your MoviePass currency. Use them however you like to create a personalized plan that fits your moviegoing habits. How movie lovers are using their credits:

New to MoviePass? Returning member and looking for a refresher? Check out the step-by-step guide below on how to use MoviePass to start saving 30% on movie tickets.

Checking in to a movie on the MoviePass app is super easy. Just follow the steps below to unlock your card and purchase your ticket, either online or at the theater: Select the showtime you’d like to see at the theater of your choice. Confirm whether you're buying your ticket online or at the theater. Click “Unlock Your Card” (your reservation will be valid for 2 hours). Use your MoviePass card like an ordinary debit or credit card to buy online, through your favorite ticketing platform or app, or in person, at the box office. Enjoy the show! If you run into any issues checking in to a movie or getting your ticket, you can reach out to MoviePass support directly in the app – we’re always here to help.

With the online purchasing option, you can purchase a ticket hours in advance of your desired showtime. For example, you can check in and purchase a ticket for an evening movie in the morning. No need to rush to the theater before showtime to pick up your ticket! ​ You'll still need to check in before you purchase your ticket, but now you can do so from the comfort of your home or on the go as you’re planning your day (or your night!). For a how-to guide on checking in and unlocking your MoviePass card, click here.

New MoviePass users will receive a virtual card at sign up – which means you can start going to the movies right away! ​ The virtual card activates at sign up, and you can use your virtual card just like any other virtual debit or credit card to purchase tickets online or through your favorite ticketing app or platform. Simply pull up the card details under “My Card” on the MoviePass app and enter the card number at checkout. You can also copy and paste the card number directly from the app for easy buying. Currently virtual cards are only available for new users, but our team is hard at work getting virtual cards set up for our legacy users – so keep an eye on more exciting updates coming soon! ​ If you're a new user with a virtual card and would like to request a physical card, please contact us using the chat in your MoviePass app.

If you're running low on credits and need to top off your total before your subscription renewal date, you can buy more credits at any time directly in the app. Go to the “Account” tab in the MoviePass app, click the “Buy More Credits” option, and select the credit bundle that works for you. So long as the payment method on file with us is working and up to date, you’ll be charged right away and these additional credits will be deposited immediately into your account. ​ These credit bundles are a one-time charge and won't disrupt your current billing cycle. Please note that these credits are subject to the same rollover rules as regular credits. MoviePass users can only have up to 2 months worth of credits in their account at one time and any additional unused credits will expire on the date of your next subscription biling date.